Question 1

How do I fix my Powerpoint Add-In problem?

Accepted Answer

How to fix your Powerpoint Add-In problem

Installation

Installing the plugins

There's a separate tutorial to install our plugins for Powerpoint: Click here.

Installation Issues

When using our Powerpoint Add-ins, there have been a few occurrences where the installer seemed to work properly, but the Add-in was not visible in the Add-in’s menu.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/Ifih5ZMYla/AddIns%20Menu.png (AddIns Menu.png)

First of all, you should go to File -> Options -> Add-ins, to verify that it’s installed, but possibly inactive, or not available at all.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/tVZ1DEZfug/AddIns%20Options.png (AddIns Options.png)

In addition to that, there’s an option to force Powerpoint to show Add-in error messages (which may be suppressed otherwise). We need these messages to figure out what’s going on.

You can find this setting in File -> Options -> Advanced.

When you report add-in errors, please be as specific as you can be, and add screenshots of errors that are shown.

You can report the error to the seller (for Powered by BookPublisherTools add-ins) or to our on helpdesk for BookPublisherTools add-ins.

Certificate Not Trusted

There's a separate tutorial to fix certificate issues: Click Here

Other Issues

Please read the tutorials before reporting issues with the plugins.

Display Issues

There's a separate tutorial to fix display issues: Click Here

Question 2

How to Fix Certificate Not Trusted Error

Accepted Answer

This tutorial describes the steps to 'trust' our certificate, so you can use the BookPublisherTools software.

When you’re installing our Powerpoint plugins, you may sometimes get an error stating that the certificate is not trusted.

Note: This works for many other MS Office plugins as well, so even if you’re not using BookPublisherTools software, this may help you.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/SaE4eiJXao/Powerpoint%20Add%20In%20Certificate%20Step%200.png (Powerpoint Add In Certificate Step 0.png)

Cause

We sign our software with a ‘code signing’ certificate, just the way websites have a certificate to allow for secure HTTPS connections. For software it means you can be 100% sure that it was created by BookPublisherTools, and hasn’t been tampered. (The certificate is for “Core Insights” which is the parent company of BookPublisherTools).

Normally MS Windows will automatically accept and register this certificate, but in rare cases it doesn’t (even if you were able to install a previous version without problems).

Solution

The solution is to store the certificate in a ‘certificate store’ on your computer manually. That will tell MS Windows that you trust our software. (If you don’t trust our software, you shouldn’t be using it!).

Unfortunately, this takes 8 small steps, but each step is very easy to do.

Step 1

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/drvdvs4zQH/Powerpoint%20Add%20In%20Certificate%20Step%201.png (Powerpoint Add In Certificate Step 1.png)

Right-click the setup file (setup.exe if you see the file extensions) and click Properties in the pop up menu

Step 2

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/ZYLVyhEQgY/Powerpoint%20Add%20In%20Certificate%20Step%202.png (Powerpoint Add In Certificate Step 2.png)

In the properties window, you should see a tab “Digital Signatures” (1). This means it’s signed with a digital certificate. When you click this line where it says “Core Insights” (2), the Details button should be enabled, and you can click this (3)

Step 3

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/eXGaupoRLq/Powerpoint%20Add%20In%20Certificate%20Step%203.png (Powerpoint Add In Certificate Step 3.png)

Here you can see again that the certificate is for Core Insights. Click “View Certificate”

Step 4

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/cy5kHO8zOY/Powerpoint%20Add%20In%20Certificate%20Step%204.png (Powerpoint Add In Certificate Step 4.png)

If you want to verify the authenticity of this certificate, you can click “Issuer Statement” (1), which will show you a page on the Sectigo website. (Sectigo is one of the worlds trusted organisation that issue certificate).

To continue, you should click “Install Certificate” (2)

Step 5

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/YANZVsgxnc/Powerpoint%20Add%20In%20Certificate%20Step%205.png (Powerpoint Add In Certificate Step 5.png)

It’s up to you whether you want to install the certificate for the Current User or the Local Machine (all users). It’s safest to select Current User and click Next.

Note: To install for Local Machine, you need administrator rights on your computer.

Step 6

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/xF9cTbYzsN/Powerpoint%20Add%20In%20Certificate%20Step%206.png (Powerpoint Add In Certificate Step 6.png)

There are several options to store the certificate. Please select “Place all certificates in the following store”, then click “Browse” and select “Trusted Publishers”. Click “Next”

Step 7

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/TZf0mBefHA/Powerpoint%20Add%20In%20Certificate%20Step%207.png (Powerpoint Add In Certificate Step 7.png)

This window summarizes what you’ve selected so far. When you click “Finish” the certificate will be installed and you should be able to install the plugin normally afterwards.

Step 8

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/BeCRlE8wnP/Powerpoint%20Add%20In%20Certificate%20Step%208.png (Powerpoint Add In Certificate Step 8.png)

Finally you should be seeing this confirmation message “The import was succesful”. If you get an error at this point, please take a screenshot and send this to the seller of your plugin or to our helpdesk (in the case of BookPublisherTools software).

Step 9

Okay, I lied. This is step 9, but to be honest, some steps didn’t take much work, besides clicking one button.

As a final step, double-click the setup (or setup.exe) file for the Powerpoint add-in, and install it.

Question 3

How Do I Install the Powerpoint Plugins?

Accepted Answer

Here's a generic step by step guide to install Powerpoint plugins.

#1 Download the file

The first step is to download the Plugin file and save it on your computer. Usually that's as simple as clicking the download link. You can find this on the download page that has been emailed to you, or in the member area if you are using a paid plugin.

After this you should have a file named BPT-Easy-Journals.zip, possibly including a version number, in the Downloads folder on your computer.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/BWgLerx0Mc/Plugin%20Install%20001%20-%20Zip%20File.jpg (Plugin Install 001 - Zip File.jpg)

#2 Extract the files

The next step is to extract the files from the zip file, or 'unzip' the file. You can do this by right-clicking the filename and then select "Extract Here" or "Extract To".

Warning: Do not just double click the filename. This will let you browse the contents (that's fine) without unpacking it. You cannot install the plugin unless the files have been extracted from the zip file.

In the screenshot below you can see the result of "Extract Here" - The zip file contains a folder "BPT-Easy-Journals" that will be created on your computer.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/2YHUR1GoPg/Plugin%20Install%20002%20-%20Folder.jpg (Plugin Install 002 - Folder.jpg)

#3 Find the Files

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/LAOOSDHeG2/Plugin%20Install%20003%20-%20Files.jpg (Plugin Install 003 - Files.jpg)

#4 Start the Setup

Warning: You'll need to keep this folder in the same place, otherwise Powerpoint won't be able to find the plugin files later.

Powerpoint will show you a confirmation message:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wuGqS3zSeN/resources/vZACmHpdXP/Plugin%20Install%20004%20-%20Confirmation.jpg (Plugin Install 004 - Confirmation.jpg)

It will say "Publisher: Core Insights". That's the registered company name of BookPublisherTools.

After this step you can use the plugin in Powerpoint, as described in other tutorials.

#5 Troubleshooting

In 99% of the cases, the installation will work properly. However, if you find it doesn't work, here are the solutions to the most common problems.

Certificate not trusted

The software certificate is comparable to the certificates used on websites for https (the secure internet protocol). It is used to 'sign' the sofware and ensure that it has not been tampered with.

There are two reasons why this error may occur:

Other errors

There have been a few other types of errors, all of which have been fixed by re-downloading or re-installing the plugin. If that doesn't work, please contact us.